Terms and Conditions

Introduction and License

SpinKong is operated under the license of Curacao eGaming. Our platform provides a variety of online pokies and related gaming services to users in Australia and other eligible regions. We are committed to upholding the highest standards of compliance with the applicable laws and regulations governing online gambling, including licensing obligations and consumer protection standards.

Eligibility

To participate in the services offered by SpinKong, users must be at least 18 years of age. Players are responsible for ensuring that they comply with their local laws regarding online gambling. SpinKong reserves the right to restrict access to users from jurisdictions where online gambling is prohibited.

Account Rules

1. Only one account is permitted per individual. Users found to have multiple accounts will face account suspension or closure.
2. All users must complete mandatory Know Your Customer (KYC) verification prior to engaging in real-money wagering. This will include the submission of valid identification and proof of address.
3. Users are responsible for maintaining the security of their accounts, including safeguarding their login credentials. SpinKong will not be liable for any unauthorized access to accounts resulting from user negligence.
4. Any misuse of accounts, including fraudulent activity or violation of these terms, may result in immediate suspension or termination of the account.

Deposits and Withdrawals

1. Users may deposit funds using the payment methods available on the SpinKong platform. All transactions are subject to verification.
2. Withdrawals will be processed in accordance with the payment method selected and may require additional verification to comply with AML (Anti-Money Laundering) regulations.
3. SpinKong adheres to strict AML compliance obligations, and all transactions may be monitored for suspicious activity.
4. General timelines for withdrawals may vary based on the payment method, but users can expect processing times of up to five business days.

Prohibited Activities

SpinKong maintains a zero-tolerance policy regarding the following activities:

• Cheating or attempting to manipulate the outcome of any games.
• Engaging in fraudulent activities, including identity theft or use of false information.
• Bonus abuse, including exploiting promotional offers in a manner not intended by the promotional terms.
• The use of bots or automated systems to play on the platform.
• Any unauthorized manipulation of gameplay or system errors.

Limitation of Liability and Termination

SpinKong reserves the right to suspend, restrict, or permanently close user accounts in cases of violations of these terms, regulatory requirements, or suspicious activity. Users acknowledge that SpinKong will not be liable for any losses resulting from account suspension or closure.

Bonus Terms and General Promotional Conditions

1. Bonuses and promotions may be subject to specific terms that will be outlined on the promotional materials. Users should read these terms carefully to understand the requirements.
2. Bonuses may have wagering requirements that must be fulfilled before any winnings can be withdrawn.
3. SpinKong reserves the right to modify or cancel bonuses at its discretion and will notify users of any changes.

Fair Play and Game Integrity Rules

SpinKong is committed to fair play and ensuring the integrity of all games offered on the platform. All games undergo rigorous testing and are subject to regular audits to ensure compliance with industry standards.

Fraud Prevention and Security Monitoring

SpinKong employs advanced security measures and monitoring systems to detect and prevent fraudulent activities. Users may be required to participate in additional verification processes if suspicious activity is detected on their accounts.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact the support team for resolution. SpinKong will review each case carefully and respond in a timely manner. If a resolution cannot be reached, users have the right to escalate the matter to the relevant regulatory authority.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

SpinKong is dedicated to promoting responsible gambling practices and provides various tools to help users manage their gambling activities. Users can set deposit limits, time limits, and self-exclusion periods. Resources and support for responsible gambling are available on our platform. Users are encouraged to seek help if they feel that their gambling is becoming a problem.